Travelling ticket inspector (TTI)​
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As the name suggests, one of the jobs of a Travelling Ticket Inspector (TTI) is to check that passengers have the right ticket, and to issue tickets to those who have joined the train without buying one - for example when they've boarded at a station where the booking office was not open. However, the role involves much more than walking up and down the train clipping tickets. TTIs play a key role in both customer relations and passenger safety.
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Many of our visitors don't understand things like timetables, or how the doors operate on a heritage set of stock, so we need to be ready and willing to assist. Passengers ask us questions on all sorts of things - what there is to see and do around the railway, where they could stop off to get lunch, how old their carriage is, where we get our coal from, which way round the locomotive they've come to see is facing -so our department's book of useful information comes in very handy at times! As well as talking to passengers and answering queries, TTIs help to keep the train clean and tidy, collecting litter and mopping up spillages etc.
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Passenger safety is paramount, and TTIs contribute towards this in a number of ways - for example, they help the guard to load and unload wheelchairs and pushchairs safely, assist with the dispatch of trains, check door handles are closed properly, advise passengers on which part of the train they need to be in if they wish to alight at stations with short platforms, and liaise with station staff and signalmen to conduct passengers across the line using foot crossings.​
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​Skills/attributes required
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The key requirements are to be welcoming and helpful to our passengers, safety conscious and be able to handle cash, interpret fares, issue handwritten tickets, and reconcile cash taken at the end of the day. There is a minimum standard for eyesight (the same as for a standard UK driving licence).
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Please note: You will need access to emails and the internet, as correspondence and rostering for operational roles is all done online.​
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Training
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On-the-job training will be given, normally taking between 5 and 10 days. You will also need to undertake our Personal Track Safety and Working at Height online training modules.
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